Shift planning via skill set can greatly improve the efficiency of your business enterprise as well as ensure compliance by making sure that the most appropriate worker is assigned to each role and shift. The goal here is to match up the best person for the job with the right shift, subject to staff availability, to get the most productivity that is possible. With both skills and time scarce resources, coordinating them in the most efficient and scalable way is a real driver of business growth.

Assessing the Skills You Need

The first step is to understand the current skillsets of your workers and their availability. For instance, if you run a distribution centre you will need: drivers to take the goods to your clients, loaders to bring the products together to load into the trucks, packers to package the product ready for loading etc.  Each role in the business processes involved needs to be understood and compared to the available pool of workers. Knowing what skills are needed for a given shift to run smoothly will help a lot with the process of shift planning and scheduling.

Having the ability to add specific skillsets to a worker profile within your shift scheduling software can make the task of matching the right staff to the right link in the chain saves a lot of time and double handling.

Assessing When You Need the Skills to be Available

You will need to determine how many staff members will be needed to be working at a certain time, so to schedule effectively, you’ll need to make sure there aren’t too many, or too few people working on each shift. They key to optimising your workforce is to have the skills required for optimal customer service available when they are most needed. The best tool to achieve this is RITEQ’s Workload Demand Planner. This tool can show you task-driven workloads versus roster coverage throughout the day. By referring to the skill set profiles you’ve created in your scheduling software, you can match appropriately skilled staff members you have on hand to the schedule to get optimal coverage.

Roster Your Staff Based on Demand and Supply Metrics

Trying to determine how many people you need working at any given moment without sufficient information and planning means you’re business is going to struggle to find the best balance of appropriately skilled workers to meet the service level expectations of your clients.


RITEQ’s Workforce Manager’s Workforce Optimisation tools can help by automatically filling rosters using details such as: skills, positions, and availability. WFM can also use demand drivers such as foot traffic, occupancy levels, special events, weather, sales or anything that impacts your staffing requirements. This allows you to make sure you always have the right people, in the right places, when and where they’re needed.

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